Si votre article est endommagé à la suite d’une utilisation normale au cours des deux premières années, veuillez envoyer un courriel à hello@viktorias.com en décrivant le problème et en le montrant à l’aide de photos.
Notre équipe d’assistance sera heureuse de vous aider à obtenir un remboursement complet ou un échange de votre choix.
Livraison standard avec La Poste Suisse, DHL et DPD : frais de port gratuits à partir de CHF 50. Les délais de livraison normaux sont de 2 à 3 jours ouvrables en fonction des options d’expédition.
Si vous n’êtes pas satisfait de votre achat, contactez-nous dans les 100 jours et nous nous en occuperons.
Les bijoux Viktorias sont hypoallergéniques. Conservez-les dans la boîte fournie et évitez tout contact direct avec d’autres bijoux pour minimiser le risque de rayures et d’oxydation accélérée.
Probably the best costumer service I…
"Probably the best costumer service I experienced. Humans. Kind. Fast. What I ordered didn’t arrive, probably due to the local courier’s fault. They didn’t hesitate and after one email of detailing- sent again what I ordered with no extra charge. Well done you guys"
Lovely item was as described and very…
"Lovely item was as described and very happy with delivery and quality,one happy customer."
Great quality, Quick and efficient service..
"Items arrived quickly just before Christmas. My partner loved the necklace and ring. Really impressed with the items and even better service. They went above and beyond to check on me if I have received the delivery. Highly recommended and will definitely order with them again in future. Thank you team Viktorias."
Beautiful, shiny, comfortable as you adjust to your liking.
"The ring is adjustable I don't have to wonder if it shall fit or not. Any finger goes! It's so so beautiful and the message on the small card, the hug inscription is nothing short of therapeutic to me. I feel arms around me that care now that I bought it for self love. I love it completely!"
Hugs to Victorias for their beautiful 'hugging' ring!
"I am delighted with the beautiful 'hugging' ring I bought from Victorias; in fact, I was so happy, I ended up ordering another one (in a different colour - silver rather than gold) for my daughter. The ordering process was efficient, the delivery fairly quick, and all communication with Victorias very pleasant and warm - just like my beautiful ring! Highly recommend. :)"
Thank you for your wonderful service
"Thank you for your wonderful service. The quality of your product is unmatched. To have seen the joy and love on my wife’s face was priceless. Will definitely recommend you to friends and family and I will definitely do business with you again. A Van Der Walt"
Stunning necklace
"Bought this as a gift for my wife and she absolutely loves it, speedy delivery and amazing quality, makes the perfect gift for a loved one."
My girlfriend loved it
"My girlfriend loved it! I bought the cute hugging ring it came in a nice gift box. The unboxing experience was great and the message was spot on. I would definitely buy again :)"
Great quality and customer service
"The product looks exactly like on the pictures, the customer service was super generous and helpful. Fast shopping. Totally recommend."
Wonderful experience!
"Wonderful experience! Gorgeous quality and fantastic customer service! Clear, friendly and prompt communication and the items arrived quickly. Couldn’t recommend Viktorias more :)"
Definitely recommend Easy to order
"Easy to order, quick delivery and look really nice, can’t wait to see the girls faces. Thank you x"
Jolly good Show Old Sport! Tally Ho & Carry on with the good work!🥰
"Well, the rings I purchased from you are all I expected a such a very good price. That, with free delivery & timely arrival for Christmas assures me of keeping your products in mind from now on.💕🙏🏼🕊"
Perfect gift for my friend
"I was looking for a gift for a friend of mine who I rarely get to see, but who is always in my heart. That's how I found Victorias products. High quality jewellery where precision and creativity meet in perfect harmony. The choice of material, the design, the realization are all given the utmost attention. Customer service is also extremely helpful and ensures that your shopping experience is seamless. If one is looking for truly unique and durable jewellery, Victorias definitely recommende"
A meaningful gift
"my daughter has been through a difficult period, so the cuddle ring seemed to me the ideal gift for her. i chose the gold version and with the little card she was really touched."
My husband bought me a beautiful ring…
"My husband bought me a beautiful ring from this site, it arrived very quickly and looks exactly like the advertised photo. It is of great quality and I am thrilled with it. This is a legitimate and trustworthy site."
Hug ring received with thanks
"Hug ring received with thanks and in time for Christmas! Very happy with service and product received."
Quick and Great Customer service
"Although it happened a miss delivery by the third party, but Jacob handle it well, offering me another delivery in just a short time. Thanks for the service."
Love the ring
"Delivered early and the photos don’t do it justice!"
Customer Support feedback
"I was the lucky recipient of a piece of jewellery and contacted customer support regarding an issue. What truly stood out was the service I received. The support team responded promptly and went above and beyond to assist me."
Very good costumer service!
"The costumer service is very friendly, pro-active and oriented on pleasing the costumer. Costumers opinion and feeling based on a situation matters to them and they show that as well with the way they act and behave!"
Very nice ring
"Information could be more precise, I had the product engraved and I had no idea if it was waiting for engraving or if it was actually in transport. But the product itself is very nice, good quality engraving. My fiancee likes it a lot"
The delivery was on time
"The delivery was on time, the ring was every bit like I expected, my wife loved it."
After i messed up with my order…
"After i messed up with my order Viktoria kindley put things right , very plased excelent service many thanks"
I was totally satisfied with the…
"I was totally satisfied with the product and also with the prompt service at this time of high volume deliveries."
After the first pakkage had been lost
"After the first pakkage had been lost, they sent me a complete new ring, and the package now arrived in a few days. Furthermore, there was a constant quick reaction to all my questions. I am very satisfied with the good service. And my friend was very happy with the ring."
I received a beautiful ring with an…
"I received a beautiful ring with an enchanting little note for the recipient. I am completely satisfied and can recommend Viktorias without reservation"
There was a delay in shipping but the…
"There was a delay in shipping but the support in getting the product was delivered. It came in with delay but as said the support and (re)actions where immediate. The product itself is as expected, brilliant!"
Great customer service
"Great customer service, they got an issue sorted promptly. Love the unique designs of their jewellery."
Love the trendy yet classy design
"Love the trendy yet classy design! I bought the hug ring as a gift and I’m thrilled—it’s going to be such a special addition to my friend’s collection. The service was excellent, and I’ll definitely be coming back for more."
The packaging of the items ordered was…
"The packaging of the items ordered was excellent, and the delivery was quick"
Rated 4.2/5 on Trustpilot. View all reviews on Trustpilot.com
Livraison gratuite à partir de CHF 50 en Suisse.
Essayez-nous pendant 2 ans. Problèmes ? Remboursement complet ou échange.
Retour facile pour plus de sérénité.
Nouveautés, offres exclusives et histoires derrière les bijoux. Rejoignez la communauté Viktorias.
